Return and Refund Policy

Complete guidelines on returns, exchanges, reverse pickups, and refund processing for orders placed with Mumbai Bazar.

Last Updated: August 31, 2026

7-Day Return Window

Initiate return or exchange within 7 days from delivery.

Free Reverse Pickup

Complimentary courier collection from your doorstep across India.

5–7 Day Fast Refund

Direct to original payment method or UPI / Bank transfer for COD.

1. Overview & Commitment to Quality

At Mumbai Bazar, each handloom saree, bridal lehenga, and festive drape is subject to strict multi-point quality inspections prior to dispatch. However, we understand that sometimes a color may appear slightly different in person or you may wish to exchange for another weave. We offer a transparent, customer-first 7-Day Return & Exchange Policy.

2. Return Eligibility Criteria

To qualify for a valid return or exchange, items must satisfy the following conditions:

The return request must be raised within 7 calendar days of parcel delivery.
The saree must be unworn, unwashed, undamaged, and free of any perfume, deodorant, makeup marks, or personal scents.
All original brand tags, security ribbons, any card or tag supplied with the piece, and the original protective packaging must remain intact.
The unstitched blouse piece attached to the saree must not be cut or detached. Sarees where the blouse fabric has been altered or severed cannot be accepted.

3. Non-Returnable / Non-Exchangeable Items

Please Note Before Ordering:

Custom-tailored blouses, fall-pico alterations, or personalized tasseling.
Items purchased during clearance liquidation sales marked as "Final Sale".
Products damaged due to improper hand-washing or failure to dry clean.

4. Damage or Wrong Item Received (Unboxing Guideline)

In the rare event that you receive a damaged, defective, or incorrect piece, please notify our support desk within 48 hours of delivery.

Recommended Best Practice: As with our industry peers, we kindly recommend recording a brief 360-degree unboxing video while opening the outer courier parcel. This allows our logistics and quality team to swiftly process immediate replacements or instant claims with courier handlers.

5. How to Initiate a Return or Exchange

Step 1: Send an email to care@mumbaibazar.com or message us on WhatsApp at +91 89566 64631 with your Order Number and reason for return.
Step 2: Our support team will confirm eligibility and arrange a free doorstep reverse pickup via our logistics partners (Delhivery / BlueDart / Xpressbees).
Step 3: Hand over the securely packed parcel with original tags intact to the courier executive. You will receive an acknowledgment SMS/tracking receipt.
Note for Non-Serviceable Pin Codes: In rare remote locations where reverse pickup is unavailable, you may ship the item via India Post Speed Post; we will reimburse your shipping expenses up to ₹150 upon sharing the courier receipt.

6. Refund Timelines & Methods

Once your returned saree is received at our central logistics facility, our team will inspect it within 24–48 business hours. Upon approval:

Prepaid Orders (Card / Netbanking / UPI / Wallet): Refund is initiated immediately back to the original source account. It takes 5 to 7 business days to reflect depending on your issuing bank.
Cash on Delivery (COD) Orders: You will be requested to provide your UPI ID or Bank Account details (Account Number, Holder Name, IFSC code). The refund will be transferred via NEFT / UPI within 3 to 5 business days.
Store Credit / Gift Voucher: Customers opting for Mumbai Bazar store credits receive an instant digital voucher with 1-year validity for future purchases.

7. Order Cancellation Policy

You can request to cancel your order at any time before dispatch (i.e., before a courier AWB tracking code has been generated). Once dispatched, the shipment is in transit with the courier and cannot be stopped; you may refuse delivery upon arrival or initiate a standard return following delivery.